So I Did This Post

On a Monday Morning, while eating my Cheerio’s, I wrote a little rant (on Facebook) about the Ferry System in British Columbia.

And this happend…..

When I teach that “Viral Just Happens”, I mean it.

Watch the Social Media Camp Blog (socialmediacamp.ca/blog) for the story of what I did, next!

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Social Media is not just a campaign tool.

It’s municipal election time, in British Columbia. If you are on Social Media, you are starting to see invitations to Like or Follow a political candidate, as political candidates have all jumped on the “Social Media as a Campaign Tool“ band wagon. There is no doubt that Social Media is a great tool for reaching out and getting your message to the masses, but, as one candidate has recently discovered, there is life (in your Social Media accounts) after the campaign.

What Was Old is New Again

It is not unusual to see parody accounts pop up, during a political campaign, spoofing a candidate and pretending to be them in the Social Media conversation. One only needs to look at the content of the posts to know that the account is probably not an “sanctioned” one of the candidate...

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Missing the Social Media Advantage

With the British Columbia Teachers dispute at an end I thought I would take a look at the dispute, as it played out on Social Media. As I went through post after post, about the topic and the negotiations, one thing was VERY clear; while both sides were active in it, neither side used Social Media to their advantage.

Advantage: No One.

On the government side, Social Media was, as it is with most government operated Social Media content, all about the spin. From the Ministry of Educations view on the dispute to their $335,000 Social Media ad campaign (this is where those in the Social Media industry spit out their morning coffee). Pretty much every post and ad, by the government side of the dispute, was met with a massive negative comment stream...

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Launching Social Media Day in CR

You should do a pre-launch

I sat there, for a second, my mind spinning the moment that Bosco Anthony suggested the idea. Where would I hold it? What would I talk about? How would I organize, promote and execute a pre-lunch, for my upcoming Social Media Day in CR, in less than two weeks? “Brilliant idea, Bosco”, I said. “I’ll do it!” First, if you haven’t had a chance to connect with Bosco Anthony, or catching him speaking at an event, this is something that you need to add to your bucket list. One phone conversation with the man and I am off like the Mad Hatter, setting up a tea party! The ideas flowed from him. “Set up a Google Hangout and I will chat with the the people there” and “hey, we could bring in another speaker, like Cadi Jordon, to mix it up a bit, too”...

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When Brands Fail At Social

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You’re in the Customer Service office of a major brand. Next to you is an elaborate phone system that allows you to send, receive and manage hundreds, even thousands of call a day. That phone rings, you answer it, right? I mean, isn’t that the point of the phone? Sure, you may be putting out calls all day, but, surely when that phone rings, you answer it.

Think of Social Media as that phone. If somebody calls you (ie. Tweets, Messages, etc.) you need to make sure that someone, anyone, is there to answer it. Otherwise, you defeat the purpose of SOCIAL Media.

Sadly, this is still a very common fail with brands, both big and small. The big ones are often too big to notice you and the small ones maybe just don’t get it, or don’t “have time” to engage...

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An Emotional Journey

This is the year that I have decided to stop thinking about it and start doing it.

I have been toying with the idea about writing a book, for a while. Last year I even came up with an idea that I thought would be fun and started to write an outline. In December, however, as I was getting into a number of conversations about Cyber-Bullying (a subject which I am very passionate about), I realized that if I was going to write about something that involved Social Media, I should write about something that a lot of Social Media people don’t write about.

There are a number of books out there, about Cyber-Bullying, and many are very good. The one thing that stood out for me, however, was that none of them had even been written by people in my industry...

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Yeah. Don’t Do That.

One of the most common reasons I hear, from business owners that are hesitant about getting into Social Media, is that they are afraid of it. Not afraid of the technology or their lack of understanding of it, but afraid of what it could potentially do to their business. This is fairly understandable, considering that you will find hundreds of articles on tech and industry blogs, about success using Social Media, but the traditional media only reports when something bad happens. When you see just how bad things can go, it is easy to understand why some would say “No, thanks”.

Poor planning, lack of preparation or policy, lax security, poor staffing choices or any number of other reasons can lead to a Social Media train wreck...

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What is “Social Media Success”?

I recently had a debate with one of my peers in the world of Social Media, whom I respect a great deal, about what is considered a “success” when using Social Media in business.

He runs a very successful Social Media agency in the US, as well as running a very successful online application that aids users in content curation within their Social Media environments (an application that I use, myself). In his world, it is all about managing his clients Social Media presence. Strategy, content marketing, etc., is their bread and butter and they do it very well. They work with their clients for as long as the client is willing to pay for the services.

I, on the other hand, am a Social Media coach...

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CyberBully Legislation is a Bad Idea

OK. I know that you are reading this headline and saying “What!?! Has he lost his mind!?!” I suppose I should clarify.

I think that applying consequence to those who Cyber-Bully, especially those who are relentless and unrepentant in their efforts to bully people online, is a good idea. What I don’t agree with is how governments approach the Cyber-Bullying issue. Looking at the recent Legislation put forward in Nova Scotia and the plans that the Canadian Federal Government has announced that they are moving forward with, I am concerned that they are focused on punishment being the answer, rather than addressing the need for education and better monitoring.

Nova Scotia’s Legislation

Following the death of Rehtaeh Parsons, earlier this year, the Nova Scotia government decided to dive head lo...

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When Personal Posts Get You Fired

This recent news article really bothered me.

Three Toronto Firefighters Fired over Tweets

OK. I get that the tweets were juvenile, sexist and knuckle-dragging Neanderthal like. I expect that if any of these guys were married, they would be getting an earful from their wives. But, here is the question I pose to you; if you did not know these guys personally and you were to run into them on the street, would you know who they were?

This is my point. You wouldn’t. You wouldn’t say “hey! Those are the guys that represent the Toronto Fire Department! They’re sexist!” You wouldn’t turn them away, if your house was on fire, because they posted comments on their personal Twitter account, that offended you. So why is the City of Toronto taking this stand and firing these three? Simple.

They. Don’t...

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